Privacy Policy
Last updated: 24 November 2025
Room to Dream (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data when you use our website or engage our services.
1. Information We Collect
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We may collect the following types of personal data:
• Contact information: name, email address, phone number, job title.
• Client information: information provided during consultations or coaching.
• Technical data: IP address, browser type, device information, pages visited.
• Payment information: processed securely by third-party providers; we do not store card details.
• Communications: emails, forms, or messages you send to us.
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2. How We Use Your Information
We process your personal data in order to:
• provide consultancy and coaching services
• respond to enquiries
• manage bookings, invoicing, and project delivery
• maintain client records
• improve our website and client experience
• comply with legal and regulatory obligations
We only collect information that is necessary for these purposes.
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3. Legal Basis for Processing
We rely on one or more of the following lawful bases under UK GDPR:
• Contract: processing required to deliver our services
• Legitimate interests: improving services, managing enquiries, preventing misuse
• Consent: where you voluntarily subscribe to updates or newsletters
• Legal obligation: compliance with accounting, tax, or regulatory requirements
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4. How We Share Your Data
We may share your information with:
• trusted third-party providers (for scheduling, payment, email, or cloud services)
• accountants or legal advisers where necessary
• regulatory bodies if required by law
We do not sell or rent personal data to any third party.
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5. Data Storage and Security
We store your information securely using reputable cloud-based systems. We take appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.
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6. Data Retention
We retain personal data only for as long as necessary:
• client records: up to 7 years (legal/accounting requirement)
• enquiries: up to 12 months
• mailing lists: until you unsubscribe
You may request deletion at any time unless legal obligations require retention.
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7. Your Rights
Under UK GDPR, you have the right to:
• access your personal data
• request correction of inaccurate information
• request deletion of your data
• restrict or object to processing
• request data portability
• withdraw consent at any time
• lodge a complaint with the UK Information Commissioner’s Office (ICO)
Requests can be made via email at: more @ roomtodream.co.uk